VoiceRite Banking Solutions

VoiceRite solutions for banking provide branch call management and voice self-service to provide local bank customer service, while leveraging centralized resources. These solutions can also provide corporate unified communications and messaging based on IBM® Sametime® and WebSphere® products.

• Bank Call Management

  For banks that are looking to leverage their retail branch footprint for more lines-of-business, VoiceRite's Bank Call Management solutions allow you to transform the way your branch uses the telephone everyday to bring significantly more value to your business. These solutions are designed to integrate with your centralized contact centers to provide customers a local bank feel, with all the efficiencies of centralized management and service. With VoiceRite's Call Management solutions for banks, you don't have to settle for an all centralized or all branch solution to handling customer service, we help you leverage both.

• WebSphere® Voice

  The WebSphere Voice family includes voice response technology for voice access to e-business applications, and more. VoiceRite is the premiere partner to IBM® for Interactive Voice Response (IVR) strategy and analysis, design, implementation, and operation.

• IBM Sametime Unified Communications

  Integrate telecommunications into your existing unified communications (UC) and collaboration environment so people can easily use cost-effective telephony features. Unified Communications solutions includes IBM Sametime® voice, data and video for rich presence, enterprise IM, online meetings and more along with Sametime Unified Telephony software.

• IBM Unified Messaging

  IBM® Unified Messaging with Desktop and Mobile Clients from VoiceRite provide a best-of-breed centralized unified messaging solution that delivers a significant leap forward in scale, operation, and flexibility over other voice mail solutions.

VoiceRite's Banking solutions are tightly integrated with Cisco’s Unified Communications and Customer Voice Portal (CVP) product lines.  The hardware for individual bank branches can be as simple and cost-effective as a single Cisco® Integrated Services Router running Cisco’s Unified Communications Manager Express and Cisco IP Phones. This offering includes a fully functional IP PBX with optional T1/EI trunk interfaces, self-service and integrated unified messaging and automated attendant capability, as well as routing, switching, and security features.