VoiceRite Branch Solutions

For businesses that are looking to get more from their retail branch or office footprint, VoiceRite's Branch solutions allow you to transform the way your branch uses the telephone everyday to bring significantly more value to your business. Branch solutions will help you to give priority treatment to your most important customers, and route all of your customers to the branch employee with the appropriate skill set. They will allow your branch associates to more efficiently handle incoming calls by streamlining interaction with your CRM solutions to automatically look up customer information and pre-populate forms. It will give your managers an at-a-glance dashboard to see whether branch-staffing levels are adequate to handle walk-in and phone-in business, enabling them to make decisions that increase branch customer satisfaction, revenue and staff productivity.

• Store Call Management

  Calls coming into stores represent a significant percentage of revenue. So why do many retailers have no idea how many calls their stores take, how long callers wait on hold or even who is calling? Because solutions to maximize walk-in business have been many, and solutions like Caller Connect, that help manage phone calls, have been few. Caller Connect not only helps you answer critical call revenue questions, but it also helps you manage all the calls in your store more effectively.

• Bank Call Management

  For banks that are looking to leverage their retail branch footprint for more lines-of-business, VoiceRite's Bank Call Management solutions allow you to transform the way your branch uses the telephone everyday to bring significantly more value to your business. These solutions are designed to integrate with your centralized contact centers to provide customers a local bank feel, with all the efficiencies of centralized management and service. With VoiceRite's Call Management solutions for banks, you don't have to settle for an all centralized or all branch solution to handling customer service, we help you leverage both.

• Pharmacy Call Management

  The more your pharmacists can focus on filling prescriptions, the more revenue your pharmacies can generate. By combining telephone and smartphone self-service with sophisticated call management features, VoiceRite gives your pharmacies the ability to hit peak performance. Even the architecture is designed to maximize profits, by minimizing the need to deploy hardware and software in every pharmacy.

Branch solutions are tightly integrated with Cisco’s Unified Communications and Customer Voice Portal (CVP) product lines.
The hardware for individual branches can be as simple and cost-effective as a single Cisco® Integrated Services Router running Cisco’s Unified Communications Manager Express and Cisco IP Phones.  This offering includes a fully functional IP PBX with optional T1/EI trunk interfaces and integrated unified messaging, self-service and automated attendant capability, as well as routing, switching, and security features.